1Password is growing faster than ever. We’ve surpassed $400M in ARR and we’re continuing to accelerate, earning a spot on the Forbes Cloud 100 for four years in a row and teaming up with iconic partners like Oracle Red Bull Racing and the Utah Mammoth.
At 1Password, we’re building the foundation for a safe, productive digital future. Our mission is to unleash employee productivity without compromising security by ensuring every identity is authentic, every application sign-in is secure, and every device is trusted. We innovated the market-leading enterprise password manager and pioneered Extended Access Management, a new cybersecurity category built for the way people and AI agents work today. As one of the most loved brands in cybersecurity, we take a human-centric approach in everything from product strategy to user experience. Over 180,000 businesses—from Fortune 100 leaders to the world’s most innovative AI companies—trust 1Password to help their teams securely adopt the SaaS and AI tools they need to do their best work. If you're excited about the opportunity to contribute to the digital safety of millions, to work alongside a team of curious, driven individuals, and to solve hard problems in a fast-paced, dynamic environment, then we want to hear from you. Come join us and help shape a safer, simpler digital future.
to serve as a trusted advisor and strategic partner to our most critical and complex customers. This senior-level role is responsible for driving long-term adoption, business value, and customer satisfaction. As a Principal CSM, you’ll work closely with executives, build multi-threaded relationships, and influence customer success outcomes at scale. This is an opportunity to lead by example—bringing thought leadership, strategic guidance, and a deep understanding of customer business needs while shaping best practices within our global Customer Success team.
fostering long-term relationships built on trust and value.
Renewals, and Support to ensure seamless customer lifecycle management and retention.
influencing product roadmaps, services, and overall strategy.
contributing to the development of best practices and frameworks.
usage, and success metrics to identify risks and opportunities.
contributing to internal strategy as well as external customer-facing content.
Account Management, or related customer-facing roles in SaaS or technology.
global and enterprise-level customers with complex needs.
with the ability to influence senior stakeholders.
Product, and Support.
with demonstrated leadership (formal or informal).
At 1Password we believe that great teams are built on collaboration & transparency. We embrace feedback & encourage everyone’s voice. We keep things simple & honest while putting people first. Our culture thrives on curiosity & continuous learning — we’re always looking for ways to improve ourselves & our products. We move fast & embrace ambiguity — this isn’t your typical corporate environment!
We offer competitive salaries based on market data & individual experience:
Our benefits package includes healthcare coverage options (medical/dental/vision), retirement plans with company matching contributions & equity grants through our employee stock purchase plan (ESPP). We provide generous paid time off policies including vacation days + sick leave + volunteer days + peer recognition programs + free access to our own product — 1Password accounts!
This role supports remote-first work arrangements within US/Canada only but requires occasional travel (~10%) for onboarding events & conferences.
1Password is an equal opportunity employer committed to diversity & inclusion across all aspects of employment including recruitment screening processes which utilize AI/ML technologies but provide opt-out options upon request. We accommodate disabilities during recruitment upon request & respect candidate privacy regarding personal data handling practices. Successful applicants undergo background checks prior to hire completion.
Posted 1/3/2026